@book{4288,
	author = { Smith, Amy L. and Smock, David R.},
	title = {Managing a mediation process},
	publisher = {United States Institute of Peace, },
	year = {2008},
	series = { Peacemaker's toolkit},
	address = {Washington D.C.:},
	url = {https://www.usip.org/sites/default/files/managing_mediation_process.pdf}
}