TY  - BOOK
AU  -  Smith, Amy L.
AU  - Smock, David R.
TI  - Managing a mediation process
T2  -  Peacemaker's toolkit
SN  - 9781601270375
U1  - 303.69 
PY  - 2008///
CY  - Washington D.C.
PB  - United States Institute of Peace, 
KW  - MEDIATION
KW  - Conflict management
UR  - https://www.usip.org/sites/default/files/managing_mediation_process.pdf
ER  -